Genuine Product Guarantee
Products are supplied with a valid invoice and the applicable brand warranty. Inspect the seal, model and serial details at delivery.
Check the invoice and delivery
Match the product name, complete model code, variant and quantity with your order and invoice. Inspect the packaging and included accessories when you receive the item, and retain the invoice and order confirmation for future reference.
Match serial and warranty details
Where a serial number or IMEI is provided, compare the product, packaging and purchase record. Review the manufacturer warranty terms and any registration steps for that exact model; use the official brand support contact if a detail needs clarification.
Report a mismatch with clear records
If the model, serial details, packaging or invoice does not match what you expected, contact KADYAN with the order number and a clear description. Share relevant photos directly with support and keep the item, packaging and documents available for review.